Privacy Policy
1. Who We Are
QTSI — Quality Training & Technology Services Inc. ("QTSI", "we", "our", "us") is an Edmonton, Alberta-based IT services, cybersecurity, and technology consulting firm. Our contact information:
- Email: info@qtsi.ca
- Phone: 780-716-5372
- Website: qtsi.ca
2. Information We Collect
We collect information you provide directly to us, including:
- Contact details (name, email address, phone number, company name) when you complete a form on our website
- Business details (industry, company size, IT environment) provided in consultation requests or proposals
- Procurement details (product type, quantity, delivery location) provided in procurement requests
- Messages and descriptions of challenges or requirements you share with us
- Interactions with the QTSI Copilot AI assistant on this website
We may also collect certain technical information automatically, including IP address, browser type, referring URLs, and pages visited, through standard web server logs or analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries, consultation requests, and procurement quotes
- Communicate with you about our services and proposals
- Improve our website and service offerings
- Meet legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Legal Basis and Consent
Where required by law, we obtain your consent before collecting or processing your personal information. Each form on our website includes an explicit consent checkbox. You may withdraw consent at any time by contacting us at info@qtsi.ca.
5. Data Storage and Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. Information submitted through our website forms may be stored in our CRM and email systems. We will provide more specific details about our data storage locations and practices in the finalized version of this policy.
6. Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable legal retention requirements. If you would like us to delete your information, contact info@qtsi.ca.
7. Your Rights
Under PIPEDA and Alberta's PIPA, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent to collection and use
- Lodge a complaint with the Office of the Privacy Commissioner of Canada or Alberta's Information and Privacy Commissioner
To exercise any of these rights, contact: info@qtsi.ca
8. Cookies and Tracking
Our website may use cookies or similar technologies for functionality and analytics. We will provide a full description of our cookie use in the finalized policy.
9. Third-Party Services
Our website may use third-party services including web hosting, email delivery, analytics, and CRM tools. These services may process data on our behalf and are subject to their own privacy policies. We will enumerate these services in the finalized policy.
10. Contact
For questions, concerns, or requests related to this Privacy Policy or our data practices, contact:
- Manav Chadha, Founder & CEO
- info@qtsi.ca
- 780-716-5372
11. Updates to This Policy
This policy will be updated prior to launch with a full, legally reviewed version. We will post updates to this page with a revised "Last updated" date.